Return, Exchange, Refund & Cancellation
Return, Exchange, Refund & Cancellation
At Inaaya Fabric, we value your satisfaction and stand behind the quality of our products. We accept returns and offer refunds or store credit only in genuine cases, such as when you receive a damaged, defective, or incorrect item.
🔁 Return Policy
We accept returns under the following conditions:
✅ Eligible Return Cases:
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You received a damaged or defective item
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You received an incorrect product
📌 Return Conditions:
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Return requests must be raised within 3 days of delivery.
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The product must be unused, unwashed, and returned in its original packaging, with all tags intact.
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Only the exact product originally sold must be returned.
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All returns are subject to inspection and approval by our team.
🚫 Please note: Shipping and handling charges are non-refundable.
💰 Refund Policy
Refunds are issued only after we receive the returned product and complete a quality inspection.
🔄 Refund Options:
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Refund to Original Payment Method
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For prepaid orders, refunds are processed to the original payment source (via Razorpay) within 5–7 business days after approval.
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Store Credit (Gift Code or Wallet Balance)
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You may opt for a store credit instead of a refund.
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Store credit can be used for any future purchase on Inaaya Fabric.
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It does not expire and will be issued once your return is approved.
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Refunds for COD Orders
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For Cash on Delivery orders, we will request your UPI ID or bank account details to initiate the refund or store credit.
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🚫 Refunds Will Not Be Processed If:
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The product is used, washed, or returned in a damaged condition
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The return request is made after 3 days of delivery
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Shipping or handling fees were part of your order
📦 How to Initiate a Return or Refund
To initiate a return, refund, or request store credit:
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Contact our support team via phone or email
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Share your order ID, issue, and clear images (if damaged/defective)
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Wait for return approval and further instructions
📞 Need Assistance?
We’re here to help you. Contact us at:
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📱 +60 11-6820 9702
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📧 help@inaayastore.com
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🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM