Return And Refund
Return and Refund Policy
At The Mighty Pearl, we prioritize delivering high-quality products to our customers. However, we understand that issues may arise. Please review our return and refund policy below:
Eligibility for Returns and Refunds:
We will accept returns or offer refunds under the following circumstances:
- Damaged Products Upon Arrival: If your product arrives damaged, please contact us within 7 days of receiving your order. Provide photos of the damaged product, and we will assist in arranging a replacement or refund.
- Incorrect Product Received: If you receive the wrong product, please notify us within 7 days. We will arrange for an exchange or provide a refund for the incorrect item.
Non-Eligible Circumstances:
- Damaged Products After Delivery: We do not accept returns or offer refunds for products that are damaged after delivery.
- Change of Mind: We do not accept returns or exchanges if you change your mind about your purchase.
Return Process:
- Contact our customer support team at [support email or phone number] within 7 days of receiving your order.
- Provide details of the issue, along with photos if applicable.
- Once your claim is verified, we will arrange for the return or exchange of the product.
Please ensure that all items are returned in their original packaging, unused, and in the same condition as when they were received.